Shipping policy

Retail orders placed through this store ship to addresses in the contiguous United States. The shipping charge shown in your cart and at checkout is the charge that applies to your order. Standard shipping is currently $7, with free standard shipping when the merchandise subtotal is $60 or more.

Subscription deliveries have a flat $7 standard shipping charge on every scheduled delivery, including orders whose merchandise subtotal is $60 or more. The recurring amount shown before payment includes that shipping charge and is charged on each renewal, before any applicable tax.

We do not currently accept retail checkout orders to Alaska, Hawaii, Puerto Rico or other U.S. territories. Contact us before ordering if you need delivery outside the contiguous United States.

Orders ship from our Atlanta-area roastery on business days, Monday through Friday, excluding holidays. We roast to order and aim to ship within 48 hours. Roast schedules, seasonal volume and special requests can occasionally add time.

Delivery estimates are measured in business days and are our best estimate, not a guarantee. Carrier conditions, weather and address issues can affect delivery after a package leaves the roastery.

We primarily ship with USPS, UPS and FedEx. We may select a different carrier or service when it is likely to deliver an order more safely or efficiently. Tracking details are provided when the shipment leaves our facility.

We are responsible for your package until the carrier marks it delivered. If a shipment arrives damaged, is missing items or appears lost, contact us promptly with your order number and any relevant photos.

Five-pound bags, wholesale orders and other high-volume purchases may require a custom shipping quote. Email us with the product, quantity and destination so we can confirm the available service and cost before fulfillment.

Palletized and international shipments are arranged by quote rather than through retail checkout. We can coordinate with freight carriers and assist with customary documents, including customs forms and certificates of origin. The importer is responsible for duties, taxes, customs clearance and delays after the shipment leaves our facility.

Free pickup is available at our Doraville, Georgia location for one-time orders when every item is physically in stock there. Shipping remains selected by default at checkout. Orders placed before 2 PM Eastern, Monday through Friday, are eligible for same-business-day pickup.

Wait for the ready email before visiting. Bring the pickup name and order number. We hold ready orders for seven days, after which the order is flagged for staff follow-up. Orders are not automatically refunded or restocked when that window ends.