Return policy

Return requests must be made within 15 days of purchase. After 15 days, we cannot offer a refund or exchange under this policy.

A returned item must be unused, in the condition in which it was received and in its original packaging. A receipt or other proof of purchase is required. Opened coffee and other used consumable products are not eligible unless they arrived defective, damaged or incorrect.

Start the request from the order in your account before mailing anything. Staff will review it and post the decision and next step on the order. For help, email support@crematix.com.

If an item is defective, damaged in transit or different from what you ordered, contact us promptly with your order number and photos of the item and packaging. We will review the issue and arrange the appropriate replacement, exchange or refund.

Return status is shown on the order in your account. If approved, staff issues any refund to the original payment method after review and marks the return completed. Your bank or card provider may need several business days to post it.

If an approved refund has not appeared after 15 business days, check with your bank or card provider and then contact us for help.

Unless the item was defective, damaged or incorrect, you are responsible for return shipping. Original shipping charges are non-refundable. We recommend using a trackable service for returns valued above $70.

Mail approved returns to the address below.