Effective Date: January 1, 2024

Return Period
Our return policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Eligibility for Return
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. A receipt or proof of purchase is required.

Refund Process
Once we receive and inspect your return, we will send you an email with the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within several business days.

Late or Missing Refunds
If you haven’t received your refund after 15 business days, please check with your bank or credit card company. If issues persist, contact us at info@crematicslab.com.

Exchanges
For defective or damaged items, please email us first then return the item. Return the item to:
5051 Peachtree Corners Circle, Suite 200, Norcross, 30092

Return Shipping
Mail your return to:
5051 Peachtree Corners Circle, Suite 200, Norcross, 30092
You are responsible for the return shipping costs. Shipping fees are non-refundable, and we recommend using a trackable shipping service for items over $70.